Customer Service
& Support

Customer Service

We'll be there for you — when and how you need us.

From online support to our team of regional field technicians, we're dedicated to resolving your issues with the most experienced support group in the industry.

Services & Support Email

BUILDER PRODUCTS DIVISION

We are happy to answer your questions and are dedicated to providing the highest level of customer service. To help us respond quickly with the right information, please include name, company, phone and best time or way to reach you. 

Customer Service
Email : Contact us
 
Product Support
Email : Contact us
 
Z4 Tie-Down System
Email : Contact us
 
Orders
Email : CA-MBP-Orders@MiTek.ca

CONNECTOR PLATES DIVISION

We serve our customers with industry- leading product and support and a passionate commitment to their success. 

Customer Service
Email : Contact us
 
Product Support - Plates
Email : Contact us
 
Orders
Email : CA-MCP-Orders@MiTek.ca
 
Product Support - POSI-STRUT®
Email : Contact us
 
Product Support - FLOOR-TRUSS
Email : Contact us

SOFTWARE DIVISION

For our members, we offer MiTek Technical Support. After logging in, you can access thousands of targeted software training videos, help pages and information about MiTek Technical Support. To begin, login below

Software Information
Email : Contact us
 
Software Support
Email : Contact us

MACHINERY DIVISION

Resolving technical issues and software questions can immediately impact your ability to perform. When you have a question regarding our equipment or the software that runs it, you have the support of the entire Machinery Division.

Customer Service
Email : Contact us
 
Parts Orders
Please gather all the information indicated here before placing an order 
Email : CA-MachineryParts@MiTek.ca
HR Inquiries / Job Opportunities
Email : Contact us

 

For job opening, click here

 

FREQUENTLY ASKED QUESTIONS

Q: When is the best time to contact Customer Service?

A: Our Customer Service Department is staffed from 8:00 AM to 7 PM Eastern Time. We have Customer Service Reps in Quebec, Ontario and Alberta to assist you. 

Q: Where can I purchase MiTek products?

A: Our products are sold in the US and Canada through Retailers, Distributors and Dealers.

Q: Which retailers carry Structural Connectors?

A: All Lowes and carry a selection of popular connector products. Items that are not in stock can be special ordered

Q: Who do I talk to if I need assistance in determining the correct product or need technical advice?

A: Contact our Customer Service Department between 8:00 AM to 7 PM Eastern Time.

Q: What if my product need is not specified in the Product Catalog?

A: Contact our Customer Service department, we will be happy to research to find the best solution for your needs.

Q: I want to provide my own design, are you able to assist?

A: Customer Service will work with our Engineering Department to design and manufacture the product needed for your application.

Q: Do you have corrosion information for Structural Connector products?

A: Corrosion Protection information is located on the website page under our Product section. Click on this link for more information, or contact Customer Service.

Q: I want to deviate from the specified nails in the Catalog for a face mount hanger, what is acceptable?

A: Please refer to our Optional Nails Chart on page 20 of the Catalog. Please contact Customer Service if other fasteners need to be specified.

Q: How can I return product I have ordered in error?

A: Please contact the Customer Service Department by phone between 8:00 AM to 7 PM Eastern Time. We will assist you in determining if the return is possible. See Return Policy located on Policies and Warranty tab.

Always give people more than they expect to get.

Tom Lawrence

MiTek National Software Tech Support Manager

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Customer Testimonial

"Anytime You Need Them"

"Customer Service is great. Anytime you need anything, you just get on the phone...and 9 times out of 10, they have the answer in 5 minutes." - Darin Sellers, Accurate Housing Systems - Troy, WI.